A call center is a central place where calls from customers and others are handled by a business, usually with some amount of computer automation. A call center and its technology is at the heart of every organization that must provide some form of customer service.

Call center solutions handle customer service; predictive dialing; product inquiries; order entry; financial transactions; product/technical support; pre and post sales and support and much more. Call Center solutions are part of the broad area of CRM that includes Sales Force Automation (Technology Enabled Selling), Customer Support Applications, Marketing Automation Applications, eCommerce Applications, Product Configuration Systems, CRM Data Analytics.

The links above list some of the Call Center vendors and suppliers.